Considerations and Policies

 

These systems & procedures are put into place to ensure that Therapeutic Touch Massage Therapy LLC guests receive the best possible Service & Experience available.  Thank you for your consideration.


Children: For insurance reasons, children under 12 years of age are not permitted in waiting or service areas or treatment rooms unless they are receiving a service.  This is for their safety because of sharp objects, hot equipment, etc. that may be present in the room.  This is also to insure that you as well as other guests receive the best experience possible.  Please arrange for childcare prior to visit or your appointment will need to be rescheduled.

 

Scheduling an Appointment: Spa services are available by appointment on a daily basis.  We take walk-ins but recommend calling ahead to ensure availability.  

 

Product Returns: Products may be returned for in-store credit or exchange only.

 

Gift Certificates: Gift Certificates are non-refundable.  Gift Certificates can be redeemed for services or retail products only.  Gift Certificates must be presented at time of service(s).  If you have lost your Gift Card AND we do not have record of the Gift Certificate, we cannot honor it.  

 

Cancellation Policy: We request a courtesy call of 24 hours or more to cancel an appointment for any spa service scheduled.  Failure to call prior to 24 hours may result in not being able to schedule another appointment.  

 

Spa information: You are required to arrive 15 minutes prior to your scheduled appointment time to fill out the appropriate paper work & allow for clothing changes.  LATE: We will do our best to accommodate late arrivals if we have the availability.  If you are running late, we kindly ask that you call ahead so we can better assess the situation.  

 

Cell Phones: Out of consideration for all Therapeutic Touch Massage Therapy LLC guests, please silence your cell phone.  Cell phone use is not permitted in the spa area.  Our front desk can assist you with any questions if needed.

 

Minors: Anyone under the age of 18 is required to have a parent or legal guardian fill out a consent form before receiving any service and parent or legal guardian must be present during the entire service.  

 

Tipping: Tipping is not required but greatly appreciated by all staff members.  Tipping is your choice & the amount is solely at your discretion.

 

For Your Comfort:

Please be assured that your safety is our ultimate goal.  All spa materials and equipment have been professionally sanitized for each guest.

 

Smoking is not permitted in Therapeutic Touch Massage Therapy LLC.

 

We request that you leave all jewelry and other valuables at home as Therapeutic Touch Massage Therapy LLC is not responsible for lost or stolen items.

 

For your convenience during spa services towels, robes, and slippers are provided.  

 

Payment is accepted at the end of your visit at the guest service desk.  We accept Visa, MasterCard, Discover, debit cards, checks or cash as forms of payment.  If a Therapeutic Touch Gift Card is your form of payment, we require that you bring your gift card with you and present it to the guest service representative upon checkout.  **All spa prices are subject to change without notification.



 

Therapeutic Touch Massage Therapy LLC is not responsible for items left in the Spa.


Respectfully,

Therapeutic Touch Massage Therapy LLC